Privacy Policy

Welcome to ClickITnexT ("we," "our," or "us"). ClickITnexT is a professional IT services company headquartered in Dhaka, Bangladesh, providing software development, website design, ERP solutions, IT consultancy, IT audit, server & networking, digital transformation, and related technology services to businesses in Bangladesh and worldwide.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.clickitnext.com, contact us for services, or engage with us through any of our digital channels.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our website or services.

We collect information to provide and improve our IT services, respond to your inquiries, and maintain our business relationship with you. The types of information we may collect include:

Personal Information You Provide Directly

• Contact details — your name, email address, phone number, and company name when you fill out our contact form, request a quote, or reach out via WhatsApp or email.
• Business information — your company size, industry, location, and specific IT requirements when you engage us for services.
• Project information — technical requirements, existing infrastructure details, and business process information shared during service delivery.
• Communication records — emails, messages, and correspondence exchanged between you and our team.

Information Collected Automatically

• Usage data — pages visited, time spent on pages, links clicked, and navigation patterns on our website.
• Device information — browser type, operating system, device type, screen resolution, and language settings.
• IP address — your approximate geographic location based on your IP address (country and city level only).
• Referral data — the website or source that referred you to our website.

Information from Cookies & Analytics

• Google Analytics data (anonymized) to understand how visitors use our website.
• Google Ads performance data if you arrive via our paid advertising.
• Session cookies that help our website function correctly.

We use the information we collect for legitimate business purposes, including:

Service Delivery

• Responding to your service inquiries, quote requests, and consultation bookings.
• Delivering the IT services you have contracted with us, including software development, website design, ERP implementation, IT audit, and consultancy.
• Communicating project updates, deliverables, and support responses.
• Processing invoices and managing our business relationship with you.

Website & Service Improvement

• Analyzing website traffic and user behavior to improve content and user experience.
• Understanding which services generate the most interest to prioritize our offerings.
• Fixing bugs, improving page performance, and optimizing our website.

Communication

• Sending service proposals, project documentation, and contractual communications.
• Sharing relevant IT insights, blog articles, or service updates — only when you have opted in or have an existing relationship with us.
• Responding to feedback, complaints, or support requests.

We treat your personal information with strict confidentiality. We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

Trusted Service Providers

We may share data with trusted third-party service providers who assist us in operating our website and delivering services — such as web hosting providers, email platforms, and project management tools. These providers are contractually bound to keep your information confidential and use it only for the specific purpose of supporting our services.

Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority in Bangladesh or in jurisdictions where we operate — including to comply with legal processes, enforce our terms of service, or protect the rights and safety of our clients, staff, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of ClickITnexT's assets, your information may be transferred to the acquiring entity. We will notify you of any such change and the new privacy practices that will apply.

As an IT company that provides cybersecurity and IT audit services, we take data security seriously. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures We Implement

• SSL/HTTPS encryption on our website to secure data in transit.
• Restricted access to personal data — only team members who need it to fulfill their role have access.
• Secure, password-protected systems with multi-factor authentication for internal tools.
• Regular security assessments and updates to our internal systems and policies.
• Confidentiality agreements with all team members and contractors who handle client data.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies — necessary for the website to function correctly. These cannot be disabled without affecting website functionality.
• Analytics cookies — Google Analytics cookies (anonymized) that help us understand how visitors interact with our website. These collect data such as pages visited, session duration, and bounce rate.
• Advertising cookies — Google AdSense cookies that help deliver relevant advertising. These may track your browsing behavior across websites.
• Preference cookies — cookies that remember your preferences to improve your experience on return visits.

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

Retention Periods

• Contact and inquiry data — retained for up to 2 years from the date of last contact, unless a service relationship has been established.
• Client project data — retained for the duration of the service engagement plus 5 years for legal and contractual record-keeping.
• Website analytics data — retained for up to 26 months as per Google Analytics default retention settings.
• Email communications — retained for the duration of our business relationship plus a reasonable period thereafter.

When your information is no longer required, we will securely delete or anonymize it. You may request earlier deletion of your data by contacting us directly — see Section 13.

We respect your right to control your personal information. Depending on your location and applicable law, you may have the following rights:

• Right to Access — you can request a copy of the personal information we hold about you.
• Right to Correction — you can request that we correct inaccurate or incomplete personal information.
• Right to Deletion — you can request that we delete your personal information, subject to our legal obligations to retain certain records.
• Right to Opt Out — you can opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in any email we send.
• Right to Data Portability — where technically feasible, you may request your personal data in a commonly used, machine-readable format.
• Right to Restrict Processing — in certain circumstances, you may request that we limit how we use your personal information.
• Right to Object — you may object to our processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us at info@clickitnext.com. We will respond to your request within 30 days.

Our website may contain links to external websites, social media platforms, client portals, and third-party services. These links are provided for your convenience and informational purposes.

Please be aware that we have no control over the privacy practices or content of these third-party websites. Once you leave our website by clicking a third-party link, any information you provide is subject to that website's own privacy policy — not ours.

We encourage you to review the privacy policies of any third-party websites you visit through links on our website. Our Privacy Policy applies solely to information collected by www.clickitnext.com and our direct service engagements.

Third-Party Services We Use

• Google Analytics — website traffic analysis (Google Privacy Policy applies).
• Google AdSense — advertising (Google Privacy Policy applies).
• WhatsApp Business — client communication (Meta Privacy Policy applies).
• LinkedIn, Facebook, YouTube, Instagram — social media presence (respective platform privacy policies apply).

Our website and services are intended for business professionals and organizations. We do not knowingly collect personal information from children under the age of 13 (or under 18 where required by applicable law).

If we become aware that we have inadvertently collected personal information from a child under the applicable age threshold without verifiable parental consent, we will take immediate steps to delete that information from our records.

If you believe we may have collected information from a minor, please contact us immediately at info@clickitnext.com.

ClickITnexT is headquartered in Dhaka, Bangladesh. We serve clients across Bangladesh, UAE, Saudi Arabia, Qatar, USA, UK, Canada, Europe, and Asia. Your personal information may be stored and processed in Bangladesh or in any country where we or our service providers maintain operations.

When we transfer personal information internationally, we take appropriate steps to ensure that your information receives an adequate level of protection consistent with this Privacy Policy, including through the use of appropriate contractual safeguards and data processing agreements with our service providers.

By using our website or services, you acknowledge and consent to the potential transfer of your personal information to countries outside your own jurisdiction, including Bangladesh, which may have different data protection laws than your country of residence.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology, legal requirements, or for other operational reasons. We will post the updated policy on this page with a revised "Last Updated" date at the top of the page.

For significant changes that materially affect how we use your personal information, we will make reasonable efforts to notify you directly — for example, by sending an email to clients or by placing a notice on our website homepage.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after any changes to this policy constitutes your acceptance of those changes.